Client: An Emerging Retail Brand in Australia

A new retail brand in Australia offering everyday essentials, gifting items, and party accessories wanted to lead with a smart, differentiated in-store journey for customers right from the day of launch. The focus was on delivering a modern, tech-enabled shopping experience that could scale with the brand.

The Challenge

Needed a future-ready store setup from day one

Lacked visibility into shopper behaviour and peak zones

Staff bandwidth was limited to handle frequent customer queries

Wanted to run in-store promotions more dynamically and centrally

Objectives

Build a smart, connected store foundation

Reduce staff load through automation and AI assistance

Offer customers a memorable, interactive experience

Track footfall and engagement from the start

Our Solution

Metiz StoreSPARC along with Cento 2.0 was live from day one, bringing:

Our Solution Image retail

  • Audio & video broadcasting: Zoned announcements, music, and screen-based promos

  • Footfall analytics: Real-time heatmaps and traffic insights via CCTV

  • Our Cento 2.0 acting as the retail assistant:

  • Guides shoppers to products
  • Displays promotions and catalogues on a 22” screen
  • Takes orders for custom gifts
  • Engages in natural, multilingual conversations with customers

Impact Delivered

Saves time on repetitive queries while giving customers an immersive experience

Customers spend more time exploring promoted sections

The brand is creating a high-tech, high-engagement impression from day one

There is real-time visibility into store activity

Your Store. Smarter. Let’s make it happen.

Let's Talk

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