Client: A Leading Multispeciality Hospital in India

The Hospital, known for its modern infrastructure and patient-first philosophy, wanted to enhance its in-hospital experience while reducing dependency on overburdened staff for routine inquiries.

The Challenge

Managing high patient footfall at the reception

Providing directions and information quickly and reliably

Addressing patient queries without increasing staff load

Objectives

Create an engaging, contactless experience for visitors

Streamline navigation within the hospital

Enable multilingual communication for diverse patients

Our Solution

  • Deployed a humanoid assistant, custom-branded to reflect the hospital’s identity

  • Trained on the hospital’s layout, departments, services, and key protocols

  • Enables interaction in both English and regional languages for broader accessibility

  • Provides autonomous wayfinding and guidance throughout the hospital

  • Answers patient FAQs using natural voice and on-screen display

  • Designed for seamless, contactless interaction at high-footfall touchpoints

Impact Delivered

60% reduction in reception-level routine queries

Enhanced patient satisfaction and engagement

Boosted hospital’s image as a tech-enabled, patient-centric institution

Staff relieved from repetitive inquiries, redirected to critical care roles

Elevate Patient Engagement at Scale

Talk to an Expert

Centelon © 2025. All rights Reserved

Linkedin Envelope
Book A Meeting Icon