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KIMS Hospital faced challenges in efficiently assisting patients and visitors, particularly those who spoke different languages. The hospital needed a solution to help with navigation, appointment details, and quick access to common information.
Centelon implemented a multilingual help desk robot designed to:
Supports Tamil and English to serve the hospital’s multilingual patient base.
Guides patients to departments, wards, labs, and other key areas, with verbal instructions and assistance for appointments and registration.
Delivers general hospital information, department and doctor details, and answers frequently asked questions to improve the visitor experience.
Adaptive Language Processing – Enables the robot to communicate effectively in multiple languages.
Real-Time Navigation Assistance – Offers precise and accessible guidance across hospital facilities.
Automated Information Delivery – Provides instant answers to common queries, reducing wait times and enhancing service efficiency.
Discover how Centelon’s intelligent solutions can elevate your facility’s patient experience—bringing seamless assistance and enhanced engagement to every interaction.
Our team will get back to you at the earliest to book a requested demo call at your preferable time.